August Platform Updates: What's New in the OptSpot Hub

Here’s what changed for you this month. Some of it’s new. Some of it’s under-the-hood work you’ll feel but won’t see. Either way, it’s aimed at making your day-to-day with OptSpot a little easier.

New Features You Can Turn On Today

Daily Loyalty Recap Texts (NXT Wash)

Want a quick end-of-day snapshot without logging in? NXT Wash accounts can now turn on an automatic daily text that summarizes your loyalty program stats.

Tell your account manager which timezone you’re in and who should get it. The recap goes out at 8 PM your time, every day.

Answering Agent, Right Inside Your Dashboard

If you use Answering Agent, its dashboard now embeds directly in the Hub alongside your text club. No more bouncing between two logins to run both.

Say you spot a call in your Answering Agent feed from someone worth following up with. You can click straight over and text them on the fly, without leaving the page.

Want to know more about what Answering Agent can do? Visit answeringagent.com.

Smarter, More Accurate Reporting

Real-Time Campaign Manager Stats

Your Campaign Manager dashboard now shows real, up-to-date numbers for the last 30 days. No more blank columns while a new campaign ramps up.

See Exactly When Your Credits Refreshed

Your credits dropdown now shows a timestamp for when it was last refreshed. You always know how current the number is.

Sharper Churn Targeting (DRB Patheon)

For washes on DRB Patheon, we improved how we track declined customers. Your winback messaging is now aimed more accurately at customers who are actually at risk, not ones who declined months ago.

Faster and More Reliable Behind the Scenes

Faster, More Reliable Sonny’s Sync

If your wash runs on Sonny’s, we rebuilt how that data syncs with OptSpot. Exports run faster and more reliably, so your retention and decline data stays fresh and ready whenever you need it.

Steadier DRB Patheon Exports

If you’re on DRB Patheon, your data exports now run more efficiently, especially for larger accounts. Your reporting stays fast and dependable.

Easier-to-Scan Trigger Messages

Trigger messages are the texts that go out on their own based on what a customer does. A win back text after someone’s membership declines, a birthday message, a renewal reminder before the card runs.

Those sections are easier to scan now. Expand any one to see the full message text, and it remembers what you had open the next time you check.

Dashboard Polish

A Cleaner Dashboard Header

Your dashboard header now shows your OptSpot ID front and center, with a shorter, cleaner Credits label.

A More Consistent Look

We smoothed out a few pages that weren’t quite matching the rest of your dashboard. Everything’s clean and consistent now.

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Log in to the OptSpot Hub to see these updates live.

Got a feature request? Tell your account manager. We read every one.